Shipping & Returns

Shipping

Every order is processed within 1–2 business days. US delivery typically takes 6–12 business days. A tracking link lands in your inbox the moment your order ships, and you can follow it door to door.

We currently ship to the United States, Canada, the United Kingdom, and Australia. International delivery may take a few days longer.

Returns & Refunds

30-day money-back guarantee. If PackFlat doesn't earn a permanent spot in your suitcase, email us within 30 days of delivery for a full refund — no restocking fees, no interrogation.

To start a return: email jake.serra@icloud.com with your order number. We reply within one business day.

Damaged or wrong item?

Send us a photo and your order number — we'll ship a replacement or refund you immediately. You don't need to mail anything back.